Yes, all orders placed through our official website (www.vxdiag.com) are covered by our after-sales service policy.
We do not provide support for devices purchased from third-party platforms.
After purchasing from the official website, please contact our customer service at support@vxdiag.com or via online chat. Based on your order record, we will provide you with the software download link free of charge.
However, we do not provide software download links for BMW, Mercedes-Benz, Porsche, or JLR Pathfinder.
Please make sure you are using our official website only: www.vxdiag.com.
VXDIAG supports vehicles from the following car manufacturers: Benz, GM, BMW, Subaru, PSA, Renault, Nissan, Honda, VW, Volvo, Ford Mazda, Toyota, JLR SDD and JLR DoIP, and Porsche (PW2 and PW3).
You can refer to the following link, which is a guide specifically created for buyers:
Buyer's Guide
Currently, the NANO device supports only a single vehicle model. The FD device only supports adding GM and Ford/Mazda vehicle model licenses.
The SE and PLUS series devices can support multiple vehicle model licenses on one device.
You can get coupons by subscribing to our email newsletter or participating in our promotional activities. Additionally, coupon information will be posted periodically on our website's homepage and in our emails.
If your device is a legitimate VXDIAG device, then you can use our virtual authorization product.
Please send us the serial number (SN code) of your device, and our technical team will add the authorization license for you.
The activation is usually completed within 24 working hours, and you will receive a notification once it is done.
After activation, please open VX Manager and click Firmware Update and License Update to retrieve the new authorization.
If your order has not yet been shipped, you can contact customer service to change the shipping address.
We usually process your order within 1-2 business days after receiving it.
If your order has not yet been shipped, you can contact customer service to modify or cancel the order.
We support various payment methods, which can be viewed during checkout or on the shopping cart page, including credit cards, debit cards, PayPal, and more.
We offer free shipping on all orders on our website.
Yes, we offer worldwide free shipping services.
If your order is lost during transit, please contact customer service immediately, and we will assist you in resolving the issue.
You can log into your account and view the order status on the "My Orders" page.
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the logistics company's website. Alternatively, you can check your order status by going to the homepage, navigating to the top section, and selecting "Support" followed by "Track Your Order."